May 10, 2003

Hello Race Directors,
We are pleased to be sending you our second edition of the Race Director Hotline Newsletter. We encourage every one of you to contribute some of your own advice and experiences to this newsletter. A Cool Running hat will be sent to the most interesting piece received each month.

The second edition contains a piece written by my partner (Dave Camire) on a subject called "Don't Let Your Event Go Down the Hopper". It will help you to determine the number of portable toilets you need for your event and how to use them effectively.

There is an article by Susan Podolske (Groton Road Race Co-director) concerning her experiences with on-line registration. It is a must-read.

In this edition I will elaborate on one of the Internet related tips presented in the initial newsletter.


Tips on the design and components of your event page
Kevin Molloy

Remember I suggested you need a unique web address (url) such as www.youreventname.com. Try to keep the name as short as possible so that folks will remember it easily. I have used a company called http://www.spotdomains.com to find a unique name, register it, and host the event page all for a reasonable fee. There are many others with similar capabilities.

When laying out your page, try to use a design that is unique and recognizable as being associated with your event or town. We will elaborate on this more in later issues.

The home page is the most important page and should contain the following elements (at a minimum):

  • An overall graphic - not too busy and not too big or small.
  • A paragraph or two about your event and its purpose.
  • Navigation elements.
  • Privacy policy and/or conditions of use etc.
Try to limit the number of navigation elements (links) on the home page to about five to eight. This keeps navigation relatively simple. On the five (or so) sub pages, also try to keep the number of next level pages to about five. This will give you a maximum of 31 pages which should be adequate for most events. Remember this is just a rule of thumb. For most events 8-12 pages is adequate.

An example of the major pages:

  • Home page - should contain race name, location (town/suburb) and state, date and time of each event. Also a place for last minute announcements.
  • Information (also known as general, info.) - how, when, where and why. This could include a welcome message, awards and prizes, directions, time line for the day, entertainment, road closures, links to maps, course profiles, descriptions, parking, charities, history, records, merchandise, expos.
  • Registration (also known as entry form) - clicks through to a page that has traditional print and post form and also a link to on-line registration site. On-line registration is considered a must today. It makes life easier for the volunteers and more attractive for the runners.
  • Sponsors (a complete list of sponsors - list, logos, links) - but feel free to have the logos of your major sponsors located on other key pages.
  • Past years - a page containing links to photos, results and stories from previous years.
  • Charity or pledge page if appropriate
  • A Contact page - this might contact just a postal address (Often a post box) and a generic email address. It's your decision to list a phone number. Many events just use an email address and no phone number. This might also be on the entry form or information page.
  • Maps, directions, course information and elevation profile (or could be part of the information page or both). The more information you can provide about the course, the better for the runners.
  • Awards and prizes. This could be part of the information page.
  • Links to local town support sites.
Here are a couple of examples of medium and large event pages that contain some or all of these elements.
  • http://www.mauimarathon.com - a 3000 participant Marathon and 5K
  • http://www.grotonroadrace.com - a 2,500 participant 10K, 5K, 2K and Tots
  • http://www.rtbrelay.com/ - a 200 team 24 hour relay
  • http://www.coolrunning.com/major/03/squirrel/ - the simplest possible form (one page) for a smallish race designed using our tool. Can easily grow into a unique-name.com multi-page site.

Going All The Way…An On Line Registration Success Story.

By Susan Podolske

Every race director struggles with the best way to register participants for their event with the least amount of volunteer time and effort. At the same time, we all need to reach the maximum number of potential runners with the least expense.

In recent years, one of the most effective tools for reducing race expenses and increasing participation has been the use of on-line race registration. The days of printing and distributing thousands of entry-forms could be nearing an end, if the experiences of the 12th Annual Groton (MA) Road Race are any indicator.

The Groton Road Race is a community event presented by the Squannacook River Runners that draws runners from a wide area. Strongly supported by the town, over 50% of runners are Groton residents. We have 4 races, including a Tot's Trot, 2K, 5K and 10K. Only the 5K and 10K are scored (Winning Time chip system) and both races offer prize money and gift certificate awards to top age group finishers. Over 400 kids under age 7 run in the Tot's Trot and our total entry field averages 2400+ runners.

As we began organizing our race in the fall of 2002, we looked at our history with on-line registration and decided it was time to save the expense of printing and mailing 25,000 entry forms. The volunteer hours we would normally spend distributing, following up on form placements and data entry were put to better use. With 54% of our participants using on-line registration last year, it seemed clear the runners were willing and able to use the technology. Our trust in the integrity of the system offered by Sign Me Up Sports (Afficient Corp) was founded on 3 years of stellar service.

With the savings from printing and postage costs, we were able to absorb the transaction fee that most races pass on to the runner, as well as make the entry fee for on-line entries $1-$2 less than mail in entry fees. These incentives pushed our on-line registration rate to 80%, just as we had anticipated. The remaining 20% of entries were primarily entry forms that were printed from our web site, www.grotonroadrace.com.

Initially, we relied on the bulk email option included with the Sign Me Up Sports tools to contact previous years' participants. Announcing the opening of registration January 1, we had a terrific early response. After the first month, there was a dramatic slow down in entries. A follow-up postcard at the end of February with our web address provided the answer, and in retrospect is a step we should have taken earlier.

As in any situation where an event makes dramatic changes, whether it's a new racecourse, event distance or date, a drop in entries is to be expected. When we discontinued race day registration several years ago, we experienced a predictable drop in participation, however, just one year later runner numbers were as high as ever.

Based on conversations with other race directors, the spring of 2003 has not been great for road racing in the northeast. Our long, hard winter, the poor economy and the conflict in the Middle East have all contributed to lower participation numbers in many events with strong numbers in the past. Given all of these factors, we are very pleased with the results and will definitely continue into the future without the expense and effort of paper form distribution.


Don't Let Your Event Go Down the Hopper
Dave Camire

The following except is from Don Allison's account of the start of this year's Boston Marathon. "As the mass of runners made their way to their respective starting corrals, many fled from the street onto the front lawns, back lawns, bushes, and gardens of the homes along Grove Street, with one, single urgent purpose: to relieve themselves. Men and women together, many not even making even the slightest attempt to seek privacy, overran the property."

My own observation was that there were more portable bathrooms in Hopkinton that morning then I have ever seen assembled in one location. Regardless the lines were still very long. How does a race plan for adequate faculties without breaking the budget?

I know first hand how difficult this question is to answer. Last year while planning a major race I used the rule of one portable bathroom per 100 runners. I have used this equation for years and never experienced a problem. Unfortunately 20 portable toilets for 1900 runners were not adequate. At a cost of $125 per rental it cost the race $1.31 for each runner to relieve themselves.

Here is what I learned from my experience.

  1. Make sure there is clear and visible signage pointing runners to the location of the facilities. This is especially important if you are required to put the portable bathroom away from the start line, as was the case in my event. Runners having difficulty locating the facilities exacerbated my problem.
  2. Plan on one bathroom per 50 runners if you have an event were there are no public facilities in the general area (this includes woods).
  3. Post signage indicating that bathrooms should not be used as changing rooms.
  4. Make sure there is extra T.P. in each stall.
  5. You can never have enough bathrooms.
Dave Camire is a co-founder of Cool Running and President of Yankee Timing & Event Management (www.yankeetiming.com).

Feedback

We invite you to send feeback to us. We are looking at sharing some of your experience, advice and humorous moments with the rest of the race directors. We will also send a Cool Running hat every month to the most interesting submittal. Please be brief with your comments and send them to us for consideration.


Advertisement

At Cool Running we have formed a relationship with a company called MyPremiumStore (MPS). The purpose of the relationship is to offer you (at excellent prices) the opportunity to purchase in bulk, products you can use at your event and in your club. The products include clothing, bags, accessories and giveaways.

This months spacial feature is the wind shirt as seen here. It was used recently used at the Groton Road Race by all the race committee, as prizes to the award winners and sold to the participants.

These products can have the logo of your club or the graphic from your event or have no logo at all. MPS will help you setup your own store within the MPS virtual mall and give it the look and feel of your own web site. They can also assist with graphic design. For more information check them out.


Parting Words

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