Training Log FAQs & Support

Posted Monday, 19 October, 2009

What is ActiveTrainer?
Cool Running has partnered with ActiveTrainer to provide runners of all skill levels portable access to professional training information. ActiveTrainer's easy-to-use tools allow athletes to plan their training, log workouts and analyze results.

How do I access my Training Log?
To access your training log, sign into ActiveTrainer by clicking here.

I can't remember my password. How can I get a new one?
If you need a new password, click here and select the "I forgot my password!" option to have a new password sent to your email address.

I don't have a log yet. How do I create one?
To create an ActiveTrainer training log, you'll first need to sign up for an Active.com account. To do so, click here and select the "Create Account" option.

More Answers...
For a complete list of feature-specific ActiveTrainer FAQs, click here.

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Still can’t find your answer?

You may contact ActiveTrainer customer support by phone, 877-228-4881, between 7:00am and 5:00pm PST, or email us your question or comment and we’ll get back to you as soon as possible.